There are 46 positions available in the district office to process registrations. Six positions are currently vacant and the search for personnel is ongoing. In addition, there is a high sickness rate. All in all, this has resulted in a considerable loss of staff. It is also problematic that some customers make appointments and then do not show up for them. It should also be noted that appointments are sometimes made and the registration is handed over to a registration service at the same time. In both cases, appointments are blocked unnecessarily and are not available to other customers.
Due to the current problems with the central online appointment allocation by ITEOS GmbH, the district will switch the appointment allocation to a different system. The preparatory work is nearing completion and the district administration expects the software for the new online appointment system to be ready for use in two weeks' time. It should then be possible to see at a glance which appointments are still available. At the same time, preparations are being made to open branch offices. This will be implemented as soon as staff capacity allows. Visits to the branch offices will also only be possible with a pre-arranged appointment.
Currently, registration applications are not processed immediately; instead, customers hand in their documents and can decide whether to collect them again or have them sent to them by post at no extra cost. Separate counters have been set up for the submission of applications and collection takes place outside the premises of the registration office at two distribution containers.
Commercial customers (car dealerships and registration services) can hand in registration applications every morning from 07:30 to 12:00. As soon as the applications have been processed, customers receive a notification and can collect the completed documents. As a rule, a processing time of one working day, maximum two working days, can be adhered to.
Private customers can make an appointment online to submit their registration applications. Appointments can be made a maximum of two weeks in advance. The premises of the registration office may only be entered on the agreed date, access is regulated by a security service.
Customers hand in their applications at specially set up counters, which are immediately checked for completeness by staff. This procedure means that customers only have to plan for a very short visit. When handing in their applications, customers can decide whether they want to collect their completed registration documents or have them sent to them by post at no extra cost. As soon as the applications have been processed, customers receive a notification and can collect the completed documents or the documents are sent to the customer by post. Here too, a processing time of one working day or a maximum of two working days can usually be adhered to.
During the entire pandemic, there was no complete closure of the vehicle registration office, only the branch offices were closed. Until April 10, the staff worked in shifts; from April 14, the entire staff was on duty.
Around 350 appointments are currently being made for private customers every day, while around 300 registration applications from commercial customers are also being processed every day. In addition to the actual registrations, mail processing must also be ensured. This involves insurance notifications, owner inquiries and the like. In total, up to 1,100 processes are processed every day.
The vehicle registration department records around 230,000 processes per year. In addition, there are around 3000 enforcement measures each year. This refers to the immobilization of vehicles due to a lack of insurance, unpaid taxes or technical defects.
