The customer survey was conducted as part of the organizational development of the district administration office. The responses revealed that 75 percent had already had contact with the driving license / registration office, 30 percent with the "waste and waste fees" departments and 14 percent with the health department (multiple answers were possible). 42 percent of participants stated that they were in contact with the district administration at least twice a year. Overall, 61% were "very satisfied" or "satisfied" with the district administration office. Customers place particularly high value on a "fast processing time" (71%), "high friendliness" (62%) and a "short waiting time on site" (55%) and "good accessibility by telephone" (53%) (multiple answers were also possible here).
A total of 72% were "very satisfied" or "satisfied" with the friendliness of the district administration office staff, and 64% were "satisfied" with the opening hours of the district administration office. A total of 49% were "very satisfied" or "satisfied" with the availability of the district administration office staff by telephone, and a total of 60% were "satisfied" or "satisfied" with the time it took to process their requests. A total of 58% were "very satisfied" or "satisfied" with the length of the waiting time at the district administration office, and 56% were "very satisfied" or "satisfied" with the possibility of carrying out or applying for services online.
