Whether it's about face masks or the current school situation - the USU system also understands "fuzzy" questions and quickly provides the right answers thanks to intelligent dialog control. Travel regulations, information about testing and general restrictions, e.g. in restaurants or at weddings, are particularly in demand. These topics account for over 75 percent of inquiries. But specific questions - for example about the Corona app or dog sports - are also answered. This is because the chatbot learns from new questions. It only takes a few minutes a day to update the content. Around 12,000 users have used the online service over the last few months.
"I'm glad that we took a risk and used the innovative coronavirus chatbot on our district website. The high demand shows that citizens have also recognized the added value. I would like to expand the digital services offered by the district administration office in the future," says District Administrator Dietmar Allgaier.
"Thanks to the excellent cooperation with those responsible at the district authority, we have succeeded in always providing the chatbot with up-to-date information. The online channel is an important addition to the district's range of services, not least because of its topicality, and is also interesting for other public administration topics," explains USU Managing Director Harald Huber.
District Administrator Dietmar Allgaier describes his experiences with the district's coronavirus chatbot in an interview that will be published as part of the virtual USU ChatbotCon conference on October 6, 2020. Anyone interested in the many possible applications of chatbots can register free of charge: https://www.chatbotcon.com/de/
