On Friday, November 13, 2026, AVL’s Customer Service Department will close at 12:00 p.m. due to the move. After the move, Customer Service will be available at the new location during the following hours: In person, the AVL Customer Service Center is available during its visiting hours Monday through Friday from 8:30 a.m. to 12:00 p.m., as well as Monday afternoons from 1:30 p.m. to 3:30 p.m. and Thursday afternoons from 1:30 p.m. to 6:00 p.m. Customer service can be reached by phone Monday and Tuesday from 7:30 a.m. to 5:00 p.m., Wednesday from 7:30 a.m. to 4:00 p.m., Thursday from 7:30 a.m. to 6:00 p.m., and Friday from 7:30 a.m. to 12:00 p.m.
Customer Portal Temporarily Unavailable During the Move
As part of the relocation, not only offices and workstations but also technical infrastructure and software systems will be moved to the new location. During the transition phase, the customer portal will be unavailable from Friday, November 13, at 12:00 p.m. until Monday morning, November 16.
Closures and Restrictions at Some Recycling Centers and Landfills
The BURGHOF Plus recycling center in Vaihingen/Enz-Horrheim and the AM FROSCHGRABEN construction waste recycling center in Schwieberdingen will be closed from Friday afternoon through Saturday, as the weighing system will be unavailable due to the move. The landfills in Schwieberdingen and Vaihingen/Enz-Horrheim will also be closed to deliveries from commercial customers on Friday afternoon.
All other recycling centers will remain open—though with a limited range of accepted items: All free-of-charge recyclables will be accepted, such as paper, packaging, wooden furniture, scrap metal, old electronic devices, batteries, used clothing, CDs, corks, and PU cans. Upon presentation of the recycling center card, bulky waste and plastics will also be accepted. From Friday afternoon through Saturday, recyclable materials subject to a fee will not be accepted. Specifically, these include renovation waste, outdoor wood, construction debris, and tires.
The Warenwandel secondhand goods store in Ludwigsburg is not affected by the move. Operations there will continue as usual during the move.
AVL is working around the clock to minimize disruptions as much as possible and to fully restore its usual services as quickly as possible.
